Privacy features

Encrypted to and from our server. The units we sell, Tagtough Online, GuardSense and this website all send data to and from our server over encrypted connections, so it cannot be read on the way.
Stored in South Africa. Our servers are hosted in South Africa, and the nightly backups are kept in South Africa.
Each company sees only its own data. Every user logs in, and within a profile the company decides who may see and change what.
Voice messages are not kept. Push-to-talk messages can be played back for an hour, then they are deleted automatically.
Your patrols stay on your computer with ERE. The report software sends us no clockings, unless you choose to send them to Tagtough Online.
No tracking on this website. No cookies, no analytics and no advertising trackers.
Never sold. We do not sell or rent personal information, or use it for anyone else's marketing.
Limited staff access. Only the staff who set up and support the system can reach customer data, and only to do that work.

Who we are

Magtouch Electronics, trading as Ithegi Electronics, 83 5th Avenue, Northmead, Benoni, 1501. For anything about your personal information, write to our Information Officer at info@ithegi.co.za.

This website

When you send the enquiry or site setup form, your name, contact details and message reach us by email. We use them to answer you and to prepare a quote, and nothing else.

Our customers

We keep the contact, delivery and billing details our customers give us, so that we can supply, invoice, repair and support their equipment.

Tagtough Online and GuardSense

When a company uses Tagtough Online, GuardSense or our online units, that company decides what is recorded about its guards and staff, and is responsible for it. We process the information on its behalf, only to provide the service and only on its instructions.

What the system holds depends on the products used:

names of guards and users, and the phone numbers or Telegram accounts used for alerts
clockings, with the time, the point and the guard
positions from Suga Blu, GuardSense, Beago and trackers
incident reports, checklists and their photos
push-to-talk voice messages, for an hour

Alerts that a company chooses to send by email or Telegram pass through those services, which may store messages outside South Africa.

ERE report software

ERE is registered once on each computer with an email address. With the version check switched on, it tells us which version it runs and which batons it downloads, but not the clockings, so that we can offer upgrades and help when a baton gives trouble. The patrol data itself stays on your computer, unless you choose to send it to Tagtough Online.

Your rights

You may ask us what personal information we hold about you, ask us to correct or delete it, or object to how it is used. Write to info@ithegi.co.za. If the information was recorded by your employer in Tagtough Online, we will pass your request to them, because the information is theirs.