Shipping, returns and warranty
How we process and ship your order, how to return or exchange it, and what the warranty covers.
Processing time
Orders are processed within 1 to 3 working days of receipt of payment, excluding weekends and public holidays.
Shipping costs are for the client's account, in South Africa and internationally.
Shipping
South Africa
- The Courier Guy
- Overnight express
- Priority courier: 1 to 2 business days
- Economy road: 2 to 4 business days
- Pudo, locker to locker
- PostNet, counter to counter
International
All international orders are shipped with DHL, at the client's cost. Ask us for a delivery quote.
Returns, refunds and exchanges
Orders that are cancelled and returned unused, in their original packaging and in the condition they were received, within 7 days of purchase, are exchanged or refunded in full.
Returns are made at our office, 83 5th Avenue, Northmead, Benoni. Any courier costs to return an order are for the client's account.
Custom orders are not refunded.
Warranty
All new products are sold with a 12 month warranty against manufacturing defects. The warranty excludes wear and tear, abuse and power surges.
For repairs, see repairs and warranty in the Magtouch Electronics product library.